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Director of Operations - Archive
American English Institute

Posting: 12529
Location: Eugene
Closes: 2013-11-07


This position will remain open until filled.  To ensure consideration, please submit application materials by April 29, 2013.

Program Information:  The American English Institute (AEI) is a primarily self-supporting unit within the Department of Linguistics whose primary purpose is to teach English to international students.  From 600 to 800 students per term are enrolled in the Intensive English Program and up to 1,000 matriculated University of Oregon students in the Academic English for International Students (AEIS) and International Graduate Teaching Fellow programs.  Students in AEIS are required to take from one to six courses while they are simultaneously enrolled in other university courses.  Students in the Intensive Program generally study English until they are ready for full-time academic study.  AEI also offers eLearning courses, Sponsored (group) Programs, scholar exchange, and teacher-training programs.  The eLearning courses serve over 1000 online participants; Sponsored Programs works with between 50 and 150 contract and grant-sponsored on-campus participants each year.  The American English Institute is housed in and reports to the Department of Linguistics.  The AEI interfaces with other UO Departments and Schools to support international students’ academic success.

The number of students being served by AEI has increased dramatically over the past several years and with it the growth in academic and administrative infrastructure to better manage student and faculty services, marketing and alumni relations, office operations, and finances.  It is University policy that faculty and staff strive to maintain a healthy work and life balance.  Consistent with this, the AEI has established core values which all employees should model: excellent customer service; collegial, positive and constructive involvement in interactions with co-workers; continued improvement in the work of the AEI through professional development; and accountability and recognition for a job well done.

Position:  Lead and manage all non-academic support functions of the American English Institute (AEI).  Reporting to the AEI Director, this position leads and directs the AEI Office of Finance, Office of Student Services, Marketing & Alumni Relations, and Office Management through unit managers, and also manages the unit’s Instructional Technology line and oversees AEI facilities management and planning.  This position provides senior planning and decision-making support to the AEI and the AEI Director. 

Duties:  Leadership and management oversight for fiscal and budget management, and personnel administration including annual academic appointments & hiring, marketing and alumni relations, information technology, faculty services, AEI facilities management & planning, and student services management (non-instructional functions).

Ensure compliance with University financial, budgetary, and internal control policies across all AEI programs; manage processes and procedures within the AEI to provide transparency with regards to University guidelines and procedures; and as required, interpret AEI, College of Arts and Sciences, University of Oregon, Oregon University System, State of Oregon, and US Government policies for the AEI Director, faculty and staff.

The University of Oregon is committed to creating a more inclusive and diverse institution and seeks candidates with demonstrated potential to contribute positively to its diverse community.

Minimum Qualifications

  • Three or more years of experience managing/leading/supervising a business-related or operations-focused function with multiple business/functional units and unit managers.
  • Demonstrated ability to create an effective management team and lead this team to planned results.
  • Strong evidence of ability to set operational goals from strategic plans and lead work units in accomplishing these strategic goals and initiatives.
  • BA/BS.
  • Demonstrated ability to oversee and manage a finance and accounting function responsible for multi-million dollar annual revenue.
  • Requisite skills necessary to analyze systems, processes, and procedures, and the ability to recommend constructive changes.
  • Excellent interpersonal, oral and written communication skills, and quantitative (financial, accounting and statistical) skills.
  • Ability to work with others and create a collaborative environment.
  • Ability to handle conflict and difficult situations in a professional manner, and to achieve consensus.  Must maintain absolute confidentiality and integrity, attention to detail and accuracy in all facets of activity.

Preferred Qualifications

  • Familiarity with FERPA and other basic laws relevant to successful oversight of AEI staff and operations.
  • Experience with the oversight of sponsored research, grants and contracts.
  • MBA/MS.

Final candidate must successfully complete a criminal background check.

Salary:  Annual salary $75,000-$95,000 based on qualifications and experience; highly competitive benefits package.

Application Procedure:  Submit a cover letter, resume, and unclassified (short form) application  (found here:  http://ups.uoregon.edu/sites/ups.uoregon.edu/files/ups/EmplAppShort%20rev.pdf), and responses to the supplemental questions listed on this announcement to:  Human Resources, 5210 University of Oregon, Eugene, OR  97403-5210 (US Mail) or hand deliver during weekday business hours to 677 East 12th Avenue, Suite 400.

Supplemental Questions:

Please respond to the following questions individually and completely and submit them with your application and cover letter.

1. Explain in detail your experience managing multiple staffs or teams, each of whom have very different roles and responsibilities, i.e., technology, finance, marketing, customer service.  How do you juggle the complexity involved? When answering this question, please share your big-picture vision for managing such a situation, and also the on-the-ground tactics you employ to meet the vision on a day-to-day basis. 

2. Describe your experience working with teams of high-level professionals.  How do you succeed in collaborating with large groups of mangers, directors or experts? What is your solution for dealing with varying opinions, work styles or even conflict? 

3. Why does this job interest you? Please explain what it is about this particular role at the AEI that seems to be a great fit for you as an individual.  What would be your potential vision for the AEI within the next five years?"

4. Please explain how you help make the people and systems around you better?

The University of Oregon is an Equal Opportunity, Affirmative-Action institution committed to cultural diversity and compliance with the Americans with Disabilities Act.