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Human Resources is located at 677 East 12th Ave., Suite 400. Our mailing address is: 5210 University of Oregon, Eugene OR, 97403-5210.

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UNIVERSITY OF OREGON
HUMAN RESOURCES

Information Technology Consultant 1 - Archive

Posting:04646
Classification:  C1462
Department:College of Arts and Sciences IT
Opens:2013-07-02
Closes:2013-07-17
Salary:$13.14 - $20.87 Per Hour
Location:Eugene

o The University of Oregon College of Arts & Sciences (CAS) invites applications for a full-time Information Technology Consultant in the CAS Information Technology unit (CASIT).
o This is a classified position represented by SEIU local 503, Oregon Public Employees Union.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o This recruitment is open to any applicant who meets the qualifications listed below.

TO QUALIFY YOU MUST HAVE:

... basic foundation of knowledge and skills of technology and information systems as generally obtained through an associate's degree in information systems or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Required Qualifications:

* One year of work experience in technology and information systems support.
* Knowledge of Windows 8/Vista/7 and MAC OS 10.4-10.8 operating systems, office productivity software, and graphic applications.
* Excellent problem-solving abilities.
* Ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems.
* Excellent organizational and verbal and written communication skills.
* Ability to communicate effectively with individuals from diverse backgrounds and cultures.

The preferred candidate will have customer service background; ability to work well as a member of a team; command line skills (terminal, command prompt, Linux, etc.)

Position is subject to criminal background check.

DUTIES & RESPONSIBILITIES:

This position provides computer desktop support to faculty and graduate teaching fellows (GTFs) employed in multiple units in the College of Arts and Sciences. The position reports to the Helpdesk Manager of CASIT. Duties include:
... responding to requests for assistance and troubleshooting applications software and hardware problems; assisting in resolving network and operating systems problems at the workstation level; providing software training and user account support; assisting system administrator with departmental backup and recovery.
... completing software upgrades; analyzing user application requirements for software used for research and teaching, including MS Office, graphics, statistics, anti-virus applications, and web-based applications.
... pricing and researching software and equipment; coordinating procedures for surplus equipment inventory and software licensing inventory.
... documenting hardware and software usage and solutions to problems; utilizing internal work tracking system to track work orders; providing troubleshooting assistance in person, by mail, and over the telephone.

WORKING CONDITIONS:

Position will travel between various offices and academic computer labs in campus buildings occupied by CAS faculty and GTFs.

SUPPLEMENTAL QUESTIONS:

To assist us in making the selection for this position, please respond to the following questions on a separate sheet(s) of paper. Number your responses to correspond to the questions and describe experience and training related to each question. Make sure that any experience or training described in your responses are included on your application.

1. Describe your experience providing support to users in a timely manner, including troubleshooting computer hardware, network, and software problems. Give examples that demonstrate your ability to assist users and communicate effectively with individuals from diverse backgrounds and cultures.

2. Describe your experience maintaining computer workstations on Windows XP/Vista/7 and MAC OS 10.4 -10.6 platforms, and experience with Microsoft Office and Internet applications. List any other software with which you have experience or training. Specify experience installing and upgrading software and performing routine hardware maintenance.

3. Describe a high stress situation you've been in at work and your methods for dealing with the situation. How did you resolve the situation?

4. Describe your experience in documenting common hardware and software solutions to problems. Give examples (also provide a link to an article you've written or include the document with your application).

5. Describe a situation where you didn't have the immediate solution to a computer related issue and what steps you took to resolve it.

APPLICATIONS:

Submit all application materials, including Human Resources Job Application form, supplemental questions and other relevant materials by the closing date to:

Human Resources
677 East 12th Ave., Suite 400
5210 University of Oregon
Eugene, OR 97403-5210

Human Resources Job Application must be filled out completely or it will not be accepted. Make sure to keep a copy of your application packet for job interviews.

This announcement is available in alternate formats upon request. If you are a qualified applicant with a disability and need accommodation with the application process, please contact us for assistance.