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Human Resources is located at 677 East 12th Ave., Suite 400. Our mailing address is: 5210 University of Oregon, Eugene OR, 97403-5210.

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Information Technology Consultant 2 - Archive

Classification:  C1462
Department:Information Services
Salary:$16.53 - $30.62 Per Hour

o Information Services at the University of Oregon invites applications for a full-time Technology Service Desk Coordinator (Information Technology Consultant).
o This is a classified position represented by SEIU local 503, Oregon Public Employees Union.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o Due to budgetary shortfalls, the person appointed to this position may be required to take unpaid furlough days between date of hire and June 30, 2013.
o This recruitment is open to any applicant who meets the qualifications listed below.


... knowledge and skills in technology and information systems as generally obtained through an associate's degree in computer science, information systems, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

In addition, this position requires:

* Excellent written and interpersonal communication skills; ability to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
* Demonstrated experience with and strong knowledge of Windows operating systems and networking protocols including TCP/IP.
* Demonstrated experience with and strong knowledge of Macintosh operating systems and networking protocols.
* Demonstrated experience with and strong knowledge of server level operating systems and command-line operations.
* Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
* Familiarity with a multitude of software applications, browsers, platforms, and peripheral devices.
* Excellent judgment and the ability to juggle multiple, oftentimes competing priorities.
* U.S. citizenship (or eligibility for and ability to obtain employment status under U.S. immigration laws by projected hire date).

Desired Qualifications:

* Proven skills in providing consulting services, with strong problem solving ability and teaching experience.
* Demonstrated experience with Helpdesk operations in a Higher Education environment.
* Previous experience with evaluating and implementing Helpdesk/Service Desk services in a Higher Education environment.
* Demonstrated supervisory experience.
* Experience with ITIL or other technology industry based framework.

Position is subject to a criminal background check.


The Technology Service Desk Coordinator provides first- and second-tier direct technical support and technology recommendations to the campus community. Primary duties include:
... providing user support and instruction, including assisting in developing curriculum and instructional support for classes, departments, and special requests for campus faculty, staff, and students; troubleshooting complex customer issues; testing new hardware and software to determine usability and impact in the campus environment; assisting in identifying technology needs and developing plans to meet those needs; providing diagnostic services; assisting in providing extended consultation services (purchasing, educational, standard recommendations); providing backup account administration support; representing Information Services in dealing with university departments, customers, and vendors.
... maintaining a high degree of computing competence by attending formal training to obtain or retain certifications; ensuring sustainable IT practices and solutions; evaluating and recommending changes to existing services, new services, or termination of services.
... creating and maintaining end user documentation for campus technology resources; acting as Service Desk lead to develop and conduct student employee training sessions; creating and conducting general access information sessions; creating and maintaining self-service materials; developing and implementing internal operating standards.
... providing guidance and coaching to student employees; providing area oversight and direction; serving as a liaison between the Technology Service Desk and one or more other IS groups or departmental leaders.
... using in-depth/comprehensive knowledge of specialty areas to assume management responsibilities for servers and services.
... participating in or leading projects, including gathering and documenting project requirements; ensuring projects are in compliance with state, national, and international standards and legislation; creating and executing project work plans; applying appropriate project methodology and enforcing project standards; ensuring project documents are complete, current, and stored appropriately.


Position may be required to sit or stand for long periods of time, and kneel or bend to offer user instruction in a service desk setting.


To assist us in making the selection for this position, please respond to the following questions on a separate sheet of paper. Number your responses to correspond to the questions and describe experience and training related to each item. Make sure experience and training described in your responses are included on your application.

1. How would you deal with a difficult customer who reported a problem some time ago and it still hasn't been fixed?

2. If you can't find a solution to a problem what would you do?

3. Why are you interested in the position? What technical and professional skills do you expect to develop from serving in this position?


Submit all application materials, including Human Resources Job Application form, supplemental questions and other relevant materials by the closing date to:

Human Resources
677 East 12th Ave., Suite 400
5210 University of Oregon
Eugene, OR 97403-5210

Human Resources Job Application must be filled out completely or it will not be accepted. Make sure to keep a copy of your application packet for job interviews.

EO/AA/ADA institution committed to cultural diversity. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.